Question 1

​What Is Liquid Canvas?

Accepted Answer

Liquid Canvas (https://www.liquidcanvas.art/whatislqdcnvs)is a multi-media SAAS platform that delivers content from your phone to the TV.  Whether its Liquid Canvas art that we create or license for display on your TV, turning any room into an art gallery, OR its your own personal pictures or videos that can be shared with the TVs of family and friends, transforming your TV into a connected picture frame.

Question 2

How Does It Work?

Accepted Answer

It’s simple.  You download the Liquid Canvas mobile app (either for Apple or Android), you pick a subscription package (either Basic or Pro), you create a playlist (selecting art from our galleries or uploading your own personal content), you add or connect a device/TV to your account, and your off to the races.

Question 3

How Do I Connect A Device/TV?

Accepted Answer

In the mobile app there is a section to add a device.  You give it a name, like My Living Room TV or Mom’s TV.  If its your TV, then simply go to the TV, search the app gallery, download the Liquid Canvas TV app and it will provide you with a code.  Enter that code into the device section on the mobile app and your phone and the TV will be connected.

If you have paid the Add-On fee to add a family or friends TV to your account, then a text message will be sent to the contact you supplied on the mobile app, informing them that they need to download the Liquid Canvas TV app from their TV’s app gallery.  A code will be generated.  They need to provide that code to you.  You enter it into the Add a Device/TV section and then you’re connected.

Question 4

What Type Of Content Can Be Shared With A Family Or Friend’s TV?

Accepted Answer

Only your personal pictures and videos can be shared with a family or friend’s TV.  You cannot share the Liquid Canvas art with them.  They will need their own subscription to be able to turn their TV into an art gallery.

Question 5

Can I, As The Subscriber, Add More TVs to My Account In Order To Have The Liquid Canvas Art In Other Rooms In My House?

Accepted Answer

Yes.  You can “Add-On” a Primary TV To Your Account.

Question 6

Can I Create a Playlist That Has Both Liquid Canvas Art And My Personal Pictures And Videos?

Accepted Answer

Yes!

Question 7

How Many Pictures And Videos Can I Store In My Account?

Accepted Answer

You are given 2Gs of storage in the Basic package and 4GBs of storage in the Pro.  We will display for you how much you have used and you can always Add-On more storage at any time.

Question 8

What Is A Playlist And How Does It Work?

Accepted Answer

A playlist is a collection of content that you have selected to push through to a connected device/TV.  As mentioned above, Liquid Canvas content cannot be pushed to Secondary TVs (those of family and friends).  You can create multiple playlists.  Each playlist will display the file size for that playlist, which is the aggregate file size for all of the content added to that playlist.  Every time you push a new playlist to a connected TV, it wipes the old content off your TV’s hard drive to make room for the new content in this new playlist.  You are limited each month to how much data/file size you can download/transfer to all TVs connected to your account.  The system will display for you how much data/transfer you have used so far in a given month so you can decide if you want to purchase more and continue to push new playlists through to connected TVs or if you want to edit a playlist to keep it within your account’s monthly Download/Transfer Limit.

Question 9

What Is The Download/Transfer Limit Mean?  How Does It Work?

Accepted Answer

So, we do not stream the content to your TV.  We push the playlists you create through to your TV’s own storage.  Every time you change or create a playlist and push it to a device/TV, you are using up a portion of your Download/Transfer Limit.  We will display for you how much you have used and how much your current playlist will consume.  If you have or will reach your limit, then you can either:

A) modify or edit your playlist to remove select items and bring the size within your remaining limit or
B) you can purchase an Add-On to increase your limit.

Each month your limit resets.

Question 10

How Much Storage Does My TV Have On It?

Accepted Answer

Every TV is different.  We dynamically determine your available storage on your TV and display that to you.  This will determine how large a playlist you wish to push to a device/TV can be.  If your TV has limited storage, then you will need to create smaller playlists (fewer items or content that is smaller in file size).  We display for you the file size for all Liquid Canvas content and for your personal content that has been uploaded to your account.

Question 11

What Can I Do To Increase The Available Storage On My Device/TV?

Accepted Answer

Well… you can’t increase the max storage of your device, but other apps downloaded to your TV take up available storage on your TV.  So if you do not use certain apps then you can delete them, thereby freeing up a portion of your TV’s storage.

Question 12

How Often Is New Art Added To The Liquid Canvas Galleries?  Can I Make Suggestions?

Accepted Answer

Our team is always working on new pieces and always expanding the categories of art.

Yes, we welcome all suggestions of ideas for individual art pieces or categories that we should build out.  Just send us an email to: support@liquidcanvas.art

Question 13

How do I download the Liquid Canvas TV app for my tv brand?

Accepted Answer

We have videos explaining the process to download the TV app for the 6 major brands, just click on the brand of your TV and you will be redirected.
Apple
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Fire
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Google
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LG
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Roku
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Samsung()

Frequently Asked Questions

How to Connect your TV

For more information on supported brands check these links.

Onboarding Process

How to Connect Secondary TVs

Uploading Pictures
and Videos

Building Playlists

How to Add Frames
and Mat to your Art

Connect your NFT Wallet

Instructional video on how to connect over 300 supported NFT wallet apps.

What is Liquid Canvas?

How to join our Content Partner Program

How to Sign Up

How to create a playlist

From the gallery or a collection.